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Is Empathy the Missing Link?

I'm not working in sales, but from the good sales people that I have interacted with, it seems that one thing that sets them apart is their ability to show empathy. Assuming they check the box on everything (know their shit, good product, etc.), the missing piece...

How to handle trolls review bombing our app?

Hey, So we have an app that grows really good but scammers review bomb us on AppStore when we don’t fall for their scam. Sometimes we give out products from the app and scammers says that they haven’t got them but we have evidence that they have. They say that we...